Please click on the links below to navigate to the section:

1. Welcome Message
2. Our Story
3. Guest Services
4. Restaurants & Bar
5. In And Around Brisbane
6. Transportation
7. Dialing Instructions
8. Hotel Safety & Security

1. WELCOME TO GAMBARO HOTEL BRISBANE

Welcome to Brisbane, Australia’s new world city, and thank you for choosing to stay at Gambaro Hotel.
Whether your stay is for business, pleasure or both, our guest services team are here to ensure your experience is everything you need it to be. With award-winning dining, conference and event facilities, and one of Brisbane’s most superb locations, it’s your time to create lasting memories.
Start your adventure in the hotel’s multi-award winning signature restaurant Gambaro Seafood Restaurant, where you’ll experience the very best in Australian seafood cuisine, and one of the country’s largest and most extensive wine collections. Gambaro is famous for being Brisbane’s best seafood restaurant, and the city’s most established restaurant, having existed for over 60 years.
Continue your journey with a dining experience at Black Hide Steakhouse, the only restaurant in Queensland to provide an exclusive selection of world-class steak from Stanbroke Beef, Australia’s most esteemed beef breeder and producer.
Host a social event or business meeting in our multi-award winning conference and event facilities, with a team of event managers ready to provide a tailored service to impress you and your guests. Positioned at the crossroads of culture and commerce in Brisbane, Gambaro Hotel provides a convenient, luxurious base from which to host your event and enjoy all that Brisbane has to offer.
Finally, be sure to take time out for you. Experience the ultimate in luxury in our comfortable and elegant rooms and suites. Indulge your senses with Orana Apothecary products and rejuvenate your mind and body with our Signature Sleeps Collection, including the most deluxe bedding ever to be featured in an Australian hotel.
Superbly located close to many of Brisbane’s event and entertainment attractions, including Suncorp Stadium, our hotel’s unique location offers iconic city landmarks on your doorstep. Enjoy a walk across the river to the delights of South Bank, catch a show at the Queensland Performing Arts Centre, or indulge in the shopping districts of the Queen Street Mall, Fortitude Valley or Paddington.
Do it all, and do it in style at Gambaro Hotel.
We truly hope you enjoy your time with us, and most importantly look forward to welcoming you back again very soon.

John Gambaro & Donny Gambaro

2. OUR STORY

The Gambaro origins in Australia date back over 60 years.
The very first Gambaro establishment opened in Brisbane on Caxton Street in 1953, by the late Giovanbaptista Gambaro after he moved to Australia from his hometown in Italy.
From this time, and for more than three generations, Gambaro have pioneered Brisbane’s hospitality industry.
For decades, Gambaro has won industry accolades and continues to honour its fundamental purpose to provide its guests with the best customer service experience possible.
From humble beginnings as a single fish and chip shop, to developing a successful seafood empire, Gambaro have always focused on offering guests a five-star hospitality experience.
This tradition continues with the opening of Gambaro Hotel, Brisbane in 2014.
Gambaro Group own and manage a portfolio of accommodation, restaurants, bars, events and function venues, with a vision to become one of Australia’s most progressive and successful independent hospitality groups.
Established as a family-owned business, the Gambaro Group continues to be owned and operated by members of the Gambaro family.

3. GUEST SERVICES

Airport Transportation
Brisbane Domestic and International Airports are conveniently accessible via limousine, taxi or via Brisbane’s Airtrain. Gambaro Hotel Brisbane is also pleased to offer our guests a personalised transfer service to and from the airport. Please contact Concierge to request a booking.

Taxi
Yellow Cabs (Phone 13 19 24) or (SMS name and pickup address to 0428 131924)

Limousine
Dial Reception to arrange your booking

Airtrain
From Roma Street Station to Airport in 20mins. Kids travel free. Book online at airtrain.com.au

Assistant Manager
On duty 24 hours a day, our Assistant Manager will be pleased to assist you with your enquiries.

Babysitting
Formally trained babysitters can be arranged via Concierge with a minimum of 24 hours notice.

Baggage Storage
If you are leaving later in the day or you wish to leave things with us whilst travelling elsewhere to collect on your return, we have secure baggage storage. Please contact Reception.

Bedding
An additional Pillow Menu is available. Please contact House Keeping to order your preferred pillow.

Breakfast
Complimentary light breakfast available for hotel guests, delivered to the room from 7am. Order on arrival at reception.

Check-Out
Check-out time is 11am and available through Reception.

Concierge
Gambaro Hotel Brisbane is delighted to offer guests a dedicated 24 hour Concierge, located in the foyer of the hotel, adjacent to Reception. Our friendly Concierge team is here to assist you with any requirements, including entertainment and leisure bookings, travel requirements, and provide recommendations and tips.

Emergency
If you require emergency assistance please dial Reception.

Forgotten Items
If you have forgotten something or require additional amenities you can borrow or buy items and have these delivered to your room. Please contact Reception to organise.

Make up Mirrors are located in your wardrobe for your convenience.

Hair Stylers
GHD Hair Dryers and GHD Hair Straighteners are available from Housekeeping should you wish to borrow these during your stay.

Health & Fitness
From massage to golf, swimming, aerobics, weight training, cycling, basketball, yoga, pilates and personal training sessions, our Concierge team can arrange all your health and fitness needs. Please contact Reception for details and to make a booking.

Housekeeping
Rooms are serviced daily between 8.00am – 4.00pm. If you have special linen or pillow requests or wish to receive complimentary turndown service please contact our Housekeeping department.

In-Room Dining
Available Tuesday to Friday for lunch and dinner, Saturday Dinner.            To place an In-Room Dining order please contact Reception. Please note a $5 tray charge applies.

Internet Access
Stay connected during your stay at Gambaro Hotel Brisbane with Wi-Fi Internet access complimentary in all guest rooms. For a premium internet speed and download requirements please contact Reception for further information and charges.

Language Translation
Employees of Gambaro Hotel Brisbane speak several languages and are delighted to assist you with translation.

Laundry Valet
Laundry bags and tickets are located in your closet. Please contact Reception to have your garments collected.

Meetings & Events
Our hotel has many meeting and events spaces, of various capacity, and with indoor and outdoor combinations. To organise a site tour, contact Reception.

Non-Smoking Hotel
Gambaro Hotel Brisbane is a non-smoking hotel. A $300 cleaning charge will apply to a room that has evidence of smoking.

Pillows
A pillow menu is located next to your bedside. Please contact Reception should you wish to request a pillow from the menu, and we will have it delivered to your room.

Porter Staff
Porter staff are available to assist you with your luggage and storage requirements.

Printing, photocopy, fax
Printing, photocopying and fax services are available at Reception. Some charges apply. Please contact Reception.

Reception
Reception is available 24 hours a day to answer any of your queries.

Restaurants, Bars, Lounge
Gambaro Seafood Restaurant, Black Hide Steakhouse, MG Bar, and Lobby Lounge. Please contact Reception to make a booking.

Safe Deposit Box
Safe Deposit boxes are available in each guest room. Please contact Reception should you require assistance.

Valet Parking
To organise valet parking please contact Reception.

Wakeup Call
Please contact Reception should you require a personalised wakeup call.

4. RESTAURANTS & BAR

Gambaro Hotel Brisbane prides itself on its exceptional, multi-award winning dining facilities suitable for all occasions.
Guests have the option to dine at one of our on-site venues:

BLACK HIDE STEAKHOUSE
Located directly opposite Gambaro Hotel on Caxton St, Black Hide is simply a must-do dining experience. Black Hide is the only restaurant in Queensland to feature an exclusive selection of world-class produce from Stanbroke Beef, Australia’s most esteemed beef breeder and producer. Bookings are recommended. Private dining rooms available. Please contact reception for booking times and availabilities or alternatively visit blackhidesteakhouse.com.au

GAMBARO SEAFOOD
A Brisbane institution since 1953, Gambaro Seafood Restaurant is an iconic dining destination in Brisbane, and is Gambaro Hotel’s multi-award winning signature restaurant. Bookings are recommended. Private dining room available. Please contact reception for booking times and availabilities or alternatively visit gambaro.com.au

MG BAR
With one of the best vantage points on Caxton Street, MG Bar combines a slick, sophisticated atmosphere with some of the best bar service you’ll experience, and Brisbane’s most extensive beverage list on offer.

MEETINGS AND EVENTS
Gambaro Hotel Brisbane boasts many meeting and event venues throughout its Caxton Street premises. Recently awarded Brisbane’s Best Function & Convention Centre Caterer, Gambaro offers first-class event facilities and an exceptional team of event managers.

JOSIE’S ROOM
Ideal for gala social events, corporate functions, weddings and conferences, this popular events venue features elegant crystal chandeliers, adjoining balconies, and an abundance of natural light. Floor to ceiling glass windows can be retracted for guests to enjoy Brisbane’s perfect climate.
Capacity: 450 Cocktail, 340 Seated Additional Capacity: 600 Cocktail*, 450 Seated* (* when combined with Michael’s Room.)

MICHAEL’S ROOM
Featuring an exquisite bar, floor to ceiling glass and adjoining balcony, Michael’s room is suitable for social events, corporate functions, meetings and conferences.
Capacity: 150 Cocktail, 100 Seated

GAMBARO SEAFOOD RESTAURANT
Private Dining Room Capacity: 30 Seated
VIP Deck Capacity : 40 Seated

BLACK HIDE STEAKHOUSE
Wagyu Room Capacity: 6 Seated
Stanbroke Room Capacity: 6 Seated
Black Hide Room Capacity: 20 Seated

MG BAR
An iconic Caxton Street bar. Capacity : 150 Cocktail

SUNSET LOUNGE
A unique open-air event space, offering sensational views. Capacity : 30-40 Cocktail

5. IN AND AROUND BRISBANE

Explore the fabulous sights our exciting city has to offer, and enjoy the galleries, museums, shopping or a theatre show. Discover the beauty of the Brisbane river, the city’s hidden gems and more, all within comfortable walking distance from Gambaro Hotel.

CITY BOTANIC GARDENS
Address: Alice Street, Brisbane City 4000
Telephone: 3403 8888
Opening Hours: 6am – 6pm
Website: http://www.brisbane.qld.gov.au/facilities-recreation/parks-and-venues/parks/city-botanic-gardens
How to get there: 15min walk from Gambaro Hotel or catch the free loop Bus to Alice Street or George Street.

GALLERY OF MODERN ART
Address: Stanley Place, South Brisbane 4101
Telephone: 3840 7303
Opening Hours: 10am – 5pm
Website: www.qagoma.qld.gov.au
How to get there: 10min walk from Gambaro Hotel. Cross the river over the William Jolly Bridge (Grey St), or over the Kurilpa Bridge (Tank St).

QUEENSLAND MUSEUM & SCIENCENTRE
Address: Melbourne Street, South Brisbane 4101
Telephone: 3840 7555
Opening Hours: 9.30am – 5pm
Museum Website: www.qm.qld.gov.au
Sciencentre Website: www.sciencentre.qm.qld.gov.au
How to get there: 10min walk from Gambaro Hotel. Cross the river over the William Jolly Bridge (Grey St), or over the Kurilpa Bridge (Tank St).

RIVERSIDE MARKETS
Address: 1 Eagle Street, Brisbane City 4000
Telephone: 3870 2807
Opening Hours: Every Sunday 7am-3pm
Website: www.brisbane-markets.com.au/brisbane-riverside-markets.html
How to get there: 15-20min walk from Gambaro Hotel or catch the free loop Bus to Eagle Street, or ride a City Cat to Eagle Street Pier from North Quay terminal.

SOUTHBANK PARKLANDS
Address: Cnr Ernest & Stanley Street Plaza, South Bank 4101
Telephone: 3867 2051
Opening Hours: 8am – 8pm
Website: www.visitsouthbank.com.au
How to get there: 15min walk from Gambaro Hotel over the William Jolly (Grey St) Bridge; or walk to the North Quay ferry terminal and catch the free City Hopper ferry to South Bank terminal.

WHEEL OF BRISBANE
Address: Cultural Forecourt (next to the Queensland Performing Arts Centre), South Bank 4101
Telephone: 3844 3464
Opening Hours: M-T: 10am to 10pm; F-S: 10am to 11pm; S: 10am to 10pm
Website: www.thewheelofbrisbane.com.au
How to get there: 15min walk from Gambaro Hotel over the William Jolly (Grey St) Bridge; or walk to the North Quay ferry terminal and catch the free City Hopper ferry to South Bank terminal.

For a comprehensive list of local attractions and things to do, visit gambarohotel.com.au/location/local-attractions.

6. TRANSPORTATION

Taxi Services
Yellow Cabs (Phone 13 19 24) or (SMS name and pickup address to 0428 131924)

City Cats & City Ferries
Brisbane City Council operates a fleet of 19 City Cats and 9 monohull City Ferries along a network of 24 terminals stretching from The University of Queensland at St Lucia to Northshore Hamilton. City Cats operate 7 days a week with regular services every 15 minutes for most of the day, and express routes and more frequent services during peak times.
The closet City Hopper terminal to Gambaro Hotel is North Quay, located at Queens Wharf Road, North Quay. Contact Concierge for a timetable, or visit translink.com.au.

City Hopper Ferries
The City Hopper service allows you to discover Brisbane for free with ferries running every 30 minutes between 6am and midnight, 7 days a week.
The City Hopper travels along the Brisbane River, stopping at North Quay, South Bank 3, Maritime Museum, Thornton Street, Eagle Street Pier, Holman Street, Dockside and Sydney Street (New Farm).
As the City Hopper is free, all you need to do is hop on and off and enjoy taking in the Brisbane River and city sights.
The closet City Hopper terminal to Gambaro Hotel is North Quay, located at Queens Wharf Road, North Quay. Contact Concierge for a timetable, or visit translink.com.au.

City Centre Free Loop Buses
The free City Loop and Spring Hill Loop bus services provide high frequency access within the Brisbane CBD, as well as between the Brisbane CBD and Spring Hill areas.
The City Loop operates in a clockwise and anti-clockwise direction around the Brisbane CBD from the red signposted bus stops, using distinctive red buses. Popular stops along the route include QUT, Botanic Gardens, Queen Street Mall, City Hall, Central Station, Riverside and Eagle Street Pier. Visit translink.com.au for details.

City Sights Bus Tours
The ‘hop on and hop off’ bus takes you through Brisbane’s CBD, South Bank, Chinatown, Spring Hill and Mt Coot-tha, stopping at historical sites and attractions along the way. See citysights.com.au

City Glider Buses
The Maroon City Glider service operates from Ashgrove to Stones Corner, connecting major sporting, shopping and dining precincts, 18 hours a day from Thursday to Sunday and 24 hours a day on Friday and Saturday.
Buses travel every 10 mins during peak times, every 15 mins during off peak, and every 30 mins after midnight Fri and Sat.
Attractions along the route: Paddington boutiques and cafes, Suncorp Stadium, Caxton Street food and cultural precinct, King George Square, Queen Street Mall, QPAC and GoMA, South Bank Parklands, and The Gabba.
The City Glider is a pre paid service. Passengers must have a valid TransLink ticket or goCard to travel. Visit translink.com.au to purchase tickets, and view a route map, or contact Concierge for assistance. Stop 4 on Caxton St (near Chapel St) is the closet bus stop to Gambaro Hotel.

BUZ Bus service
Brisbane City Council’s network of ‘no timetable needed’ high frequency bus services known as BUZ services operate daily 6am – 11.30pm every 10 minutes or less during peak times, every 15 minutes or less at all other times.
Stop 4 on Caxton St (near Chapel St) is the closet bus stop to Gambaro Hotel. Visit the Translink website for the BUZ Route Map.

Further information about all of these services, including timetables, can be found on the TransLink website – translink.com.au, or contact Concierge for further assistance and a goCard Visitor Information Pack.

7. DIALING INSTRUCTIONS

MAKING CALLS
Local Calls Dial 0 + Telephone Number
Room Calls Dial Room Number
Interstate Calls Dial 0 + State Code + Telephone Number
International Calls Dial 0 + 0011 + Country Code + Telephone Number
* Applicable charges apply
Local Calls $1.00 (AUD)
Interstate and Regional Calls $3.00 (AUD) per minute
International Calls $8.00 (AUD) per minute

8. HOTEL SAFETY & SECURITY

Gambaro Hotel Brisbane are genuinely concerned about your well-being during your stay, and we ask that you please familiarise yourself with the following safety and security information.

COVID-19 PROTOCOLS
Your health and well being and that of our guests and team, is our absolute priority and we remain committed to providing the highest standards of service, cleanliness and hygiene whilst you are staying with us.
To ensure you have a good night’s sleep in your home away from home, we want to reassure you that we’re working with our teams and external suppliers to ensure hygiene and sanitation standards are in line with the absolute latest COVID-19 health protocols, and that high touchpoints in our hotels are regularly sanitised.

We would like to remind guests that it is a continued requirement, as set out by the Australian government, that all hotel guests remain within 1.5m of each other. We appreciate your assistance with adhering to these social distancing requirements.

FIRE
Please familiarise yourself with the location of hallway fire exits, alarms and extinguishers. A floor plan is located on the back of your room door. Use this floor plan to identify and note the position of your nearest emergency exit.
The use of matches, lighters and candles is strictly prohibited in all rooms.
If the alarm sounds or if you are instructed to evacuate, test your door for heat or smoke and if clear, go to the nearest stairwell exit. Do not use the elevators. Turn off all air conditioners and stay low to the floor. Staff will guide you to the hotel assembly point.
If you must remain in the room, place wet towels under the door and report your whereabouts using the hotel emergency number (dial extension 8).

SAFETY
If you are in an unfamiliar city, please familiarise yourself with the areas that you plan to visit, before you leave the hotel. Our friendly staff can assist in answering any questions you have, or arranging your travel requirements.
Please watch your young children at all times.
Warning signs on the premises are intended for your safety. We ask that you please read and obey them.

SECURITY
Do not leave valuables unattended in your room. Place all valuables in the Safe Deposit box, located in your room.
Close the door securely whenever you are in your room and use all locking devices provided. Be sure that connecting room doors and balcony doors and windows are also locked properly. When exiting your room, make sure you pull the door to close securely behind you.
Before opening your door to anyone, use your peephole and be sure that you know the person. If the person claims to be a hotel employee, verify by calling Reception.
Do not provide credit card details or identity information over the telephone. Hotel staff will never ask for credit card or identity information over the phone.
Be observant when entering parking lots and do not leave valuables in your vehicle.
If you see or hear any suspicious activity, please report your observations to the Assistant Manager via Reception.
FOR EMERGENCIES, CONTACT RECEPTION.

LOSS OF GUESTS PROPERTY

Traveller Accommodation Providers (Liability) Act 2001
The Traveller Accommodation Providers (Liability) Act 2001 changes the common law about innkeeper’s liability.
Under the act, an accommodation provider may be liable to make good any loss of a guests property in certain circumstances, even though the loss is not caused by the fault of the accommodation provider or the providers agent.
The strict liability of the accommodation provider under the act:
a) Applies only to a guest of the accommodation provider, on a day when an accommodation unit is provided for the use of the guest;
b) Is limited to $250 for each accommodation unit provided for the use of the guest on the day, unless the guest’s property was placed in safe custody facilities;
c) Does not cover motor vehicles and things owned by a guest left in or on motor vehicles.